Have you recently calculated the marketing or advertising cost of generating an incoming telephone lead or purchase? If so, were you surprised? This post explains tracking phone numbers and recording of incoming calls. The three main benefits of call tracking are: 1-to determine the source of business, 2- to monitor lead quality, and 3- to gauge your team’s effectiveness of handling the call. We find these tools particular useful for two categories of businesses: a- appointment based businesses; and b- businesses that have phone representatives answering incoming calls.
